Complaints Policy
We always endeavour to provide the best service and products for our customers. However, we recognise that things sometimes go wrong, after all we are all human. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either write to us at Thomas Gilbey Interiors, 31 Valor Drive, Bidford on Avon, Alcester, Warwickshire B504NH, or email me personally at john@tgiblinds.co.ukWe aim to respond within 24 hours of receiving any complaint and where possible, will provide you with a date to remedy any issues raised.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership
